1. Eligibility for Refund

Refund requests are accepted only if you receive a damaged, defective, or incorrect product.

You must contact us within 48 hours of delivery to report the issue.

2. Conditions for Return

The product must be unused and returned in its original packaging.

Items that show signs of use or damage caused by the customer are not eligible for refund.

3. Refund Process

After receiving your request, our team may ask for product images to verify the issue.

If the request is approved, the refund will be processed within 3 to 5 working days.

The refund method depends on the original payment method.

4. Cash on Delivery Orders

For Cash on Delivery orders, approved refunds are transferred through bank transfer or mobile wallet after verification.

5. Non Refundable Cases

Refunds are not offered for change of mind after order confirmation.

Orders refused at the time of delivery without a valid reason may lead to restrictions on future orders.